The AI platform for business transformation revealed today the launch of AI agents for the telecom sector. NVIDIA DGX Cloud, an AI platform, and NVIDIA AI Enterprise tools were utilized to build the AI agents. During the whole service lifetime, the agents are designed to enhance productivity. In one of the first use cases, AI agents will be utilized by communications service providers (CSPs).
It intends to handle some of the most frequent, time-consuming customer support and network operations on its own. NVIDIA AI Enterprise's NVIDIA NIM microservices and NVIDIA NeMo, when integrated with ServiceNow's AI platform, offer industry-specific, unconventional AI agents and a full-stack agentic AI solution for CSPs to assist in solving issues more rapidly and provide excellent customer experiences.
Transforming operations through agentic AI
Establishing the AI agents being rolled out to nearly 1,000 customers with GenAI abilities on the ServiceNow Platform, newly prepared AI agents offer CSPs automation and intelligence abilities personalized to their particular challenges, enabling them to work together, learn, reason, and solve issues independently.
The AI agents were explicitly developed for the telecom sector and use advanced reasoning and specialized frameworks to fix networks, control service interruptions, and support in averting consumer problems before they occur. During the service lifetime, these AI agents perform intelligent, context-aware activities such as:
- Service testing and repair: Offers a quicker, smoother way to fix problems. Artificial intelligence (AI) agents analyze network data, find problems, recommend fixes, and plan repair activities, such as scheduling field engineers.
- Network incident analysis: Utilizes artificial intelligence (AI) to identify network alerts, pinpoint the highlighting cause, and expedite the resolution of service problems. CSPs may reduce resolution times and enhance customer satisfaction by using AI agents.
- Resolution of billing: AI systems automatically find odd consumption trends, clarify real-time charges, and recommend more economical alternatives. By enhancing transparency and lowering unexpected charges, CSPs can reduce the number of call centers and billing complaints.
Creation for Telecom Industry
By establishing vertical-specific agentic AI solutions, ServiceNow and NVIDIA are expanding their partnership on AI-driven automation solutions to increase efficiency, enhance customer satisfaction, and promote business processes.
According to John Byrne, Research Vice President of communications Service Provider Operations & Monetization industry practice, IDC, "CSPs are provided with intelligent automation that promotes network operations and customer service by integrating ServiceNow's AI-generated platform with NVIDIA's advanced AI technology." This partnership could assist telecom providers in promoting customer experiences, enhancing reliability, and generating faster resolutions at scale."
Managing AI agent performance
Complexity occurs when agentic AI is not unified. As the central control tower for all AI agents, ServiceNow's currently established AI Agent Orchestrator ensures that groups of specialized AI agents collaborate across systems, tasks, and departments to accept a certain objective.
With the recent launch of AI Agent Studio, businesses from many industries can now develop and promote custom processes without the requirement for complicated coding. This makes it easier to apply agentic AI capabilities to their essential operational difficulties for use cases that go beyond conventional AI agents.
This agentic AI innovation is created on the Workflow Data Fabric, which effortlessly connects enterprise-wide data to allow intelligent automation. Wherever organized and unstructured information may be found, ServiceNow AI Agents can access it to make better decisions and create significant business results.