Billing Options
Monthly,Annually
Subscription Options
Paid
Subscription Packages
1
Community
Available
Compatibility
Social Media Sites
API
Available
The technology adjusts to the dialogue, ensuring the advice is appropriate.
Coaching can be given immediately, improving agent performance there and then.
Because each call is automatically scored, manual sampling's difficulty is removed..
Because each call is automatically scored, manual sampling's difficulty is removed.
Automating the post-call task reduces the time agents spend writing after-call notes.
Balto is at the forefront of contact center real-time guidance powered by AI. Balto's toolkit enables agents, managers, and QA teams to provide outstanding customer service, meet regulatory requirements, and improve operational effectiveness. Balto delivers the necessary technology to enhance sales conversions, customer experiences, and call quality.
Agents: Obtain confidence with quick guidance.
Managers: Keep an eye on agent performance and offer rapid assistance.
Quality Assurance Teams: Identify problem areas quickly and monitor trends in quality.
Immediately Guidance. You can promote instant agent development and superior call results by providing live one-on-one coaching throughout the call. Balto listens for crucial moments during calls and notifies management when there are opportunities for coaching or action.
Agents and managers using Balto can see real-time coaching, mentoring, and analytics on their screens. Easily automate post-call tasks, score calls, and set up notifications using the platform.
“Balto can analyze for Integration with CCaaS Systems.”
Live on-call instructions are given to agents to make sure they cover all the essential topics. The technology adjusts to the dialogue, ensuring the advice suits the situation. Critical times for focused coaching opportunities are communicated to managers. Coaching can be given immediately, improving agent performance there and then. Because each call is automatically scored, manual sampling's difficulty is removed. Immediate agent performance feedback is provided by real-time scoring.
Balto is at the forefront of contact center real-time guidance powered by AI. Balto's toolkit enables agents, managers, and QA teams to provide outstanding customer service, meet regulatory requirements, and improve operational effectiveness.
Balto helps agents by offering real-time direction via live chat for managers to respond to, automatic note-taking, and dynamic suggestions.
Balto easily interfaces with most CCaaS and UCaaS platforms and over 60 softphones to improve agent processes and provide immediate benefits.
Boost Your Tool's reputation with Website Badge! Engage Your Community's Support Effortlessly by Embedding Them on Your Homepage or Footer.
| API | Available |
|---|---|
| Community | Available |
| Subscription Option | Paid | |
|---|---|---|
| Billing options | Monthly,Annually | |
| Subscription Packages | 1 | |
